Frontline housing officers are the specialists, who are always at a potential risk of not just verbal abuse, but physical violence as well. Although these threats are posed by public members, body armour is probably the perfect way to minimize the risk of harm that can be suffered by a frontline housing officer.
What Housing Officers Do?
Frontline housing officers have a broad range of quite sensitive responsibilities, like dealing with anti-social conduct, rent arrear collection, and even solving some rather intense wrangles between neighbors. They frequently must deliver unbidden messages, probably turning down an application for housing, or a repair request that is the responsibility of a resident.
So, the issue we are going to discuss is what can and has to be done in order to maximally increase the chance of housing officers returning home unharmed. Continue reading