Terms & Conditions
Both domestic and international shipments are sent with FedEx and are complimentary of Safeguard.
You will receive a tracking number when your order is received by our warehouse. All Shipping Labels will be generated after you receive your order confirmation, therefore we kindly ask to allow 24 hours before tracking your parcel.
All orders are processed and shipped from our headquarters in the UK.
The recipient of the goods will be legally responsible for the import of the shipment and therefore may be subject to the payment of any customs, taxes or fees that may occur.
We, the exporter, have no control over these charges and cannot predict their amount. We would encourage you to contact your local customs office before placing your order or for further information.
Almost all products dispatched within 3-5 workings days. Please note this excludes weekends and any bank holidays. Exceptions occur on the rare occurrence that the item is out of stock. In these cases, the customer will be contacted on the same working day, and specific details will be given.
We will keep you updated on your delivery if any problems arise, usually via email. If your package does not arrive within 5 working days, and we have not contacted you to state that there will be a delay, please contact us to find out the status of your order.
We do not dispatch any items until full payment has been cleared in our account. This process is usually instant with purchases made using credit or debit cards, whether processed through our site, or over the phone.
All payments made by cheque or bank transfer may take several working days to clear - this will mean that sending of the items will be delayed by however long it takes for the amount to clear.
You can use our secure checkout system to complete the transaction straight away, and receive next-day delivery. Alternatively, you can choose to pay over the phone using a bank card to obtain your product the following working day.
We accept all major credit and debit cards, but not American Express (AMEX) cards. We do not accept cash or checks, and information to facilitate a bank transfer or Paypal payment is available upon request.
All items purchased from us are eligible for a full refund if the items are unworn, undamaged, and are returned to us in the condition they were sent.
Please note we do not refund delivery charges unless an error was made on our part. In cases of our error, we will refund the customer return delivery costs, and pay for re-shipping costs. Accurate records of payments must be provided with return packages, so that we can refund our customers accordingly.
Items returned due to size issues will also not include the delivery being refunded. Re-shipping costs of any replacements will also have to be met. To avoid disappointment, please provide the measurements suggested in the 'Guide to personal armor' essential article.
Refunds or replacements are facilitated within a 21 day period after delivery, so long as the vest remains in the condition it was sent.
Please ensure all goods are packaged safely and any relevant forms are sent back. It is especially important that the vests are not folded or crushed into any packaging.
Please send returns to:
23 Felnex Close
Felnex Trading Estate