Terms & Conditions
Shipping is calculated based on the package weight and customer location. Any locations outside the US and Canada will be charged at the standard rate of shipping. Anyone ordering from a different region may be contacted for additional payment. All customers are entitled to a full and complete refund at this point.
We send all parcels via a tracked service; usually FedEx International Priority service. Please allow 24 hours after order confirmation before tracking your order with the courier.
We endeavour to dispatch all products within 2-3 workings days but larger multiple item orders may take upto 7 days to be dispatched. Please note that this excludes weekends and any public holidays. Exceptions occur in the rare event that the item in question is out of stock or otherwise unavailable. In these cases, the customer will be contacted on the same working day, usually be email, and specific details will be given.
We will keep you updated on your delivery, usually via email, including the unlikely event that any problems should arise. If your package has not arrived within 5 working days, and we have not contacted you to state that there will be a delay, please contact us to find out the status of your order.
We will not dispatch any items until full payment has been cleared in our account. This process is usually instantaneous with purchases made using credit or debit cards, whether processed through our site, or by telephone.
All payments made by cheque or bank transfer may take several working days to clear, and this will mean that the sending of items will be delayed by however long it takes for the payment to clear.
You can use our Secure Checkout System to complete your transaction immediately, and receive next-day delivery. Alternatively, you may choose to pay over the phone using a bank card to obtain your product the following working day.
We accept all major credit and debit cards, but not American Express (AMEX) cards. We do not accept cash or cheques, and information to facilitate a bank transfer or PayPal payment is available upon request.
All items purchased from us are eligible for a full refund if the items are unworn, undamaged, and are returned to us in the condition they were in when they were sent.
Please note that we do not refund delivery charges unless an error was made on our part. In cases of error on our part, we will refund the customer return delivery costs, and pay for re-shipping costs. Accurate records of payments must be provided with return packages, so that we can refund our customers accordingly.
Items returned due to size issues will also not include the delivery being refunded. Re-shipping costs of any replacements will also have to be met. To avoid disappointment, please provide the measurements suggested in the ‘Size Guide’ found on the website.
Refunds or replacements are facilitated within a 30 day period after delivery as long as the vest remains in the condition it was sent.
Please ensure all goods are packaged safely and any relevant forms are sent back. It is especially important that the vests are not folded or crushed into any packaging.
Please send any returns to:
1097 Indian Grove Lane,